FAQs

Is there a minimum order?


There is no minimum order - spend as much or as little as you want.




What are Aircart's delivery hours?


Aircart shoppers deliver seven days a week, during the following hours: Monday 9:00am - 8:00pm Tuesday 9:00am - 8:00pm Wednesday 9:00am - 8:00pm Thursday 9:00am - 8:00pm Friday 9:00am - 7:00pm Saturday 9:00am - 7:00pm Sunday 9:00am - 8:00pm Please note: Delivery hours are subject to change due to COVID-19.




How can I contact Aircart?


If you are a customer that needs help, contact us here. If you are a shopper who needs support, contact us here. If you have a general enquiry, contact us here. If you have a media enquiry, contact us here.




What is Aircart?


Aircart is an on-demand grocery delivery platform bringing you thousands of fresh groceries and everyday essentials from local supermarkets in as little as one hour, through a community of approved personal shoppers.




How can I become an Aircart shopper?


We are always looking for shoppers to join the Aircart community and service customers in your local area.

If you're interested, visit here to learn more.




How much does it cost to have my groceries and essential items delivered?


Delivery fees are rated by your order size: Less than $50 = $11.99 delivery $50 to $300 = $14.99 delivery More than $300 = $19.99 delivery Whenever possible, Aircart works with retailers to offer prices you would find in-store. However, in some instances, in-store prices may differ from those available online as a result of data inaccuracies and delays or recent price changes in-store.




Can I place an order for a friend or family member?


Yes, of course - Sharing is caring.

To do so, include the desired delivery address of your friend or family member at the checkout when prompted. You can even leave a note saying that the order isn't for you, but someone else.




What happens if a product is expired or damaged upon delivery?


Sometimes Humpty Dumpty has a fall and can't be put back together. If this happens, please send us an email at help@aircart.com.au with a photograph of the item in question attached. Once processed, we will refund the item.





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© 2020 Aircart Pty Ltd   ABN 84 631 643 813

Made in Melbourne, Victoria, Australia

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