Frequently Asked Questions

Is there a minimum order?


There is no minimum order - spend as much or as little as you want.




How can I contact Aircart?


If you are a customer that needs help, contact us here. If you are a shopper who needs support, contact us here. If you have a general enquiry, contact us here. If you have a media enquiry, contact us here.




What is Aircart?


Aircart is an on-demand grocery delivery platform bringing you thousands of fresh groceries and everyday essentials from local stores in as little as one hour, through a community of approved personal shoppers who fulfil orders.




How can I become an Aircart shopper?


We are always looking for shoppers to join the Aircart and help people and families in the community.

If you're interested, visit here to learn more.




How much does it cost to have my groceries and essential items delivered?


Delivery fees are rated by your order size: Less than $50 = $11.99 delivery $50 to $300 = $14.99 delivery More than $300 = $19.99 delivery Where possible, Aircart works with retailers to offer prices you would find in-store. However, in some instances, in-store prices may differ from those available online as a result of data inaccuracies, delays or recent price changes in-store.




Can I place an order for a friend or family member?


Yes, of course.

To do so, input the delivery address of your friend or family member. You can also include a delivery note telling your shopper that the order isn't for you, but for someone else.




What happens if a product is expired or damaged upon delivery?


If you recieve an expired or damaged item in your order, please email us at help@aircart.com.au with photographs of the item in question attached. Once processed, we will refund the item.




Is Aircart available in my area?


To discover if Aircart grocery delivery delivery is available in your area, download the Aircart grocery delivery app for free from the app store and input your delivery address. If no stores are available in your area just yet, hold tight! We're on our way.