Shopper FAQs

During what hours can I complete orders?


Customers are able to place orders seven days a week, during the following hours: Monday 9:00am - 8:00pm Tuesday 9:00am - 8:00pm Wednesday 9:00am - 8:00pm Thursday 9:00am - 8:00pm Friday 9:00am - 7:00pm Saturday 9:00am - 7:00pm Sunday 9:00am - 8:00pm




How can I contact Aircart?


If you are a customer that needs help, contact us here. If you are a shopper who needs support, contact us here. If you have a general enquiry, contact us here. If you have a media enquiry, contact us here.




What is Aircart?


Aircart is an on-demand grocery delivery platform. We connect customers to personal shoppers who shop for and deliver fresh groceries and everyday essentials from local supermarkets in as little as one hour.




Why shop and deliver with Aircart?


At Aircart, we strive to enable happier, simpler lives by offering the greatest grocery shopping and delivery experience to every household.

As a personal shopper, you'll earn money picking and delivering fresh groceries and everyday essentials to individuals and families in your community.

As a personal shopper with Aircart, there are no requirements around how often you work. You choose when and where you earn servicing your community whenever it suits you.




What are the basic requirements?


To be a shopper, you must:
• Be at least 18 years of age
• Have a valid and current drivers licence
• Be eligible to work in Australia
• Have access to a registered and insured vehicle
• Have access and be able to use a smartphone
• Be able to lift 15kg
• Follow food safety guidelines




How much can I earn as an Aircart personal shopper?


Your earnings depend entirely on how many orders you decide to complete. Earnings are calculated by a base rate plus a percentage of the order value. For example, for an order of $200 you will receive a total of $20, and an order of $150 you will receive a total of $16.25. A typical order takes 30 minutes to complete and earnings correlate to the effort and time required. Earnings estimates are provided on every order before you accept any.
Earnings estimates are provided on every order for you to view.




How can I become an Aircart personal shopper?


We are always looking for people to join our community of personal shoppers.

To apply, download the Aircart Shopper app from the app store and follow the application and onboarding process.




How long does the onboarding process take?


Onboarding takes approximately 3 business days to process.

Onboarding is completed via the Aircart Shopper App available for free on the app stores.
Onboarding consists of: 1) Creating an account - And uploading some basic information. 2) Completing a background check - Or verifying a prior check completed by NCC within the last 30 days. 3) Activating your account - Receiving your Activation Kit via mail (which includes your Aircard payments card). - Activating your Aircard payments card in the shopper app. - Nominating a bank account in your account settings for earnings to be deposited into.




What is a typical order like?


When logged into the Shopper app, you’ll be presented with an overview of current orders including earnings estimates. If you choose to accept an order, the app will outline the following steps in detail:

1) Go to the shop
2) Shop for the order using the shopping list
3) Deliver the order to the customer




How do I view orders available in my area?


When logged into the Shopper app, you'll be presented with an overview of current orders. If there are no delivery opportunities available, you will be notified when new order opportunities are available.




Do I have to go to the supermarket indicated to do the shopping?


Yes. The supermarket that you are prompted to navigate to is the closest to the delivery address and shows the most accurate inventory. This helps ensure a customer receives their order quickly and reduces instances where an item may be out of stock.




I've accepted an order, now what?


You will be prompted to open your navigation to the designated store and can make your way there.




I can't find an item, what do I do?


In the event that a product requested by a customer is not available at the supermarket, you may be required to provide a substitue or mark the item as not found.

If the item is marked as "If unavailable... Replace with best choice", use your best judgement to find a suitable substitute (this may be a different brand, but the same product type and size). Tap "Mark as subbed" and input the substitute details as prompted.

If the item is marked as "If unavailable... Do not substitute", tap "Not found". The customer will be refunded for the unavailable item.

Remember: When choosing a substitute, it must fall within the price range indicated.




Can I use my personal retailer loyalty or rewards card when paying at the checkout?


No. You cannot use your personal loyalty or rewards card at the checkout to accrue points.




What bags do I use to deliver orders?


If available, you can scan and use the recyclable plastic bags at the retail store to pack and deliver customer orders.




How should I pack and transport the shopping?


Products should be packed in separate bags by category:

• Fruits, vegetables and dairy
• Meats
• Seafood
• Frozen items
• Cleaning products and detergents

Please ensure you follow these packing guidelines. Failure to do so risks the safety of our community and your access to the Aircart platform.




How do I pay for the shopping?


You can use your secure Aircart-issued payment card to pay. The transaction will be securely authorised by our systems in real time. The card will have been included in your Activation Kit.




How do I take a picture of the receipt when prompted?


Before leaving the store or car park, you will be prompted to upload an image of the receipt within the shopper app.

When taking the photo, frame the entire receipt from top to bottom. The details that must be included are: store name, product details, total paid, date, time.

If the receipt is too long, you may carefully cut the receipt in half and upload a side by side image.




Do I give the store receipt to the customer?


No. The receipt acts as a contractual document between Aircart and the retailer and must not be given to the customer.

Customers receive a digital receipt from Aircart.

We ask that you hold onto the receipt for one week in case of any disputes or if we require any specific details.




I've finished shopping, now what?


Once you finish shopping, tap "Open navigation", and you will be guided to the customer's delivery address.




Nobody is home to accept delivery, what do I do?


Please make every effort to contact the customer or someone at the delivery address who can accept the order.

If the customer is not home, we ask that you wait up to 10 minutes before leaving the order in a safe and secure place. If leaving the order in a safe and secure place, we ask that you take a photo should any issues arise.




When do I receive my earnings?


Your earnings will be automatically deposited into your nominated bank account 48 hours after you have completed an order.

Please note: You will need to verify your account before you receive earnings by providing our transaction partner with required details. This can be done within the account seciton of the shopper app.




How do I verify my account to receive earnings?


Tap your profile image, then "Verify" and follow the prompts.

You will be required to verify your identity and submit information. If you experience issues verifying your identity, please contact support@aircart.com.au.




How can I contact Aircart shopper support?


You can contact Aircart shopper support at support@aircart.com.au.




What precautions should I take against COVID-19?


Wear safety equipment: always wear a mask when required by law and carry disinfectant with you, ensuring you sanitise your hands before shopping, after shopping, and after delivery.

Adopt correct hygiene standards: before and after each order, wash your hands thoroughly with soap and water or with an alcohol-based disinfectant gel. Avoid touching your eyes, nose and mouth if your hands are not clean

Clean Kit: Pay attention to the hygiene and cleanliness of your clothing, phone and other resources you use. Clean them with disinfectants regularly.

Keep a safe distance: always keep a safe distance from others of at least 1.5 metres. This applies when shopping and when delivering orders.

Protect Others: Always cover your nose and mouth with a tissue or your elbow when coughing or sneezing, and immediately throw away the tissue after using it.

Take the right precautionary measures: Take your temperature regularly and do not log in if you feel any of the following symptoms:
• Loss or change in sense of smell or taste
• Fever
• Chills or sweats
• Cough
• Sore throat
• Shortness of breath
• Runny nose




How do I stop receiving notifications for new orders available in my area?


To stop receiving order notifications, log out of your session on the app.

To receive notifications and view orders available nearby, log in to the app.

If you turn off all app notifications, you may miss earnings opportunity alerts.




How much is an ABN and how do I get one?


Registering for an ABN is free on the The Australian Business Register (ABR) website. If you consult a tax agent to complete an application for you they may charge a fee for their services.

Provided you supply all the information required, you will usually receive online notification of your ABN immediately upon completion of the ABN application.

To apply, visit https://www.abr.gov.au/business-super-funds-charities/applying-abn