Question 1

What is Aircart?

Accepted Answer

Aircart is an on-demand grocery delivery platform. We connect customers to personal shoppers who shop for and deliver fresh groceries and everyday essentials from local supermarkets in as little as one hour.   Aircart is an exciting new way for you to earn money and be your own boss by shopping for groceries.

Question 2

Why shop and deliver with Aircart?

Accepted Answer

At Aircart, we strive to enable happier, simpler lives by offering the greatest grocery shopping and delivery experience to every household.

As a personal shopper, you'll earn money shopping for fresh groceries and everyday essentials and delivering to individuals and families in your community.

As a personal shopper with Aircart, there are no requirements around how often you work. You choose when and where you earn - helping your community whenever it suits you.

Question 3

During what hours can I complete orders?

Accepted Answer

Customers are able to place orders seven days a week, during the following hours: Monday 9:00am - 8:00pm Tuesday 9:00am - 8:00pm Wednesday 9:00am - 8:00pm Thursday 9:00am - 8:00pm Friday 9:00am - 7:00pm Saturday 9:00am - 7:00pm Sunday 9:00am - 8:00pm

Question 4

How can I contact Aircart?

Accepted Answer

If you are a shopper who needs support, contact us here.

Question 5

How much can I earn as an Aircart personal shopper?

Accepted Answer

Your earnings depend entirely on how many orders you decide to complete. Earnings are calculated by a base rate plus a percentage of the order value. Earnings are automatically deposited into your nominated bank account 48 hours after order completion.

Question 6

How can I become an Aircart personal shopper?

Accepted Answer

We are always looking for people to join our community of personal shoppers.

To apply, download the Aircart Shopper app from the app store and follow the application and onboarding process or learn more here.

Question 7

How long does the onboarding process take?

Accepted Answer

Onboarding takes approximately 3 to 5 business days to process.

Onboarding is completed via the Aircart Shopper App available for free on the app stores.   Onboarding consists of:   1) Creating an account - And uploading some basic information.   2) Completing a background check - Or verifying a prior check completed by NCC within the last 30 days.   3) Activating your account - Receiving your Activation Kit via mail (which includes your Aircard payments card). - Activating your Aircard payments card in the shopper app. - Nominating a bank account in your account settings for earnings to be deposited into.

Question 8

How much is an ABN and how do I get one?

Accepted Answer

Registering for an ABN is free on the The Australian Business Register (ABR) website. If you consult a tax agent to complete an application for you they may charge a fee for their services.

Provided you supply all the information required, you will usually receive online notification of your ABN immediately upon completion of the ABN application.

To apply, visit https://www.abr.gov.au/business-super-funds-charities/applying-abn

Question 9

What is a typical order like?

Accepted Answer

When logging into the Shopper app, you’ll be presented with an overview of available orders for you to accept, including earnings estimates. If you choose to accept an order, the app will guide you through the following steps in detail:

1) Navigate to the shop
2) Shop for the order using the shopping list
3) Deliver the order to the customer

Question 10

How do I view orders available in my area?

Accepted Answer

When logged into the Shopper app, you'll be presented with an overview of current orders. If there are no delivery opportunities available, you will be notified when new order opportunities are available.   Note: Aircart is available in select areas and signup does not imply earnings opportunities.

Question 11

Do I have to go to the supermarket indicated to do the shopping?

Accepted Answer

Yes. The supermarket that you are prompted to navigate to is the closest to the delivery address and shows the most accurate inventory. This helps ensure a customer receives their order quickly and reduces instances where an item may be out of stock.

Question 12

I've accepted an order, now what?"

Accepted Answer

You will be prompted to open your navigation to the designated store and can make your way there.

Question 13

I can't find an item, what do I do?"

Accepted Answer

In the event that a product is not available, you may be required to provide a substitue or mark the item as not found.

If the item is marked as "If unavailable... Replace with best choice", use your best judgement to find a suitable substitute (this may be a different brand, but the same product type and size). Tap "Mark as subbed" and input the substitute details as prompted.

If the item is marked as "If unavailable... Do not substitute", tap "Not found". The customer will be refunded for the unavailable item.

Remember: When choosing a substitute, it must fall within the price range indicated.

Question 14

Can I use my personal retailer loyalty or rewards card when paying at the checkout?

Accepted Answer

No. You cannot use your personal loyalty or rewards card at the checkout to accrue points.

Question 15

What bags do I use to deliver orders?

Accepted Answer

If available, you can scan and use the recyclable plastic bags at the retail store to pack and deliver orders.

Question 16

How should I pack and transport the shopping?

Accepted Answer

Products should be packed in separate bags by category:

• Fruits, vegetables and dairy
• Meats
• Seafood
• Frozen items
• Cleaning products and detergents

Please ensure you follow these packing guidelines. Failure to do so risks the safety of our community and your access to the Aircart platform.

Question 17

How do I pay for the shopping?

Accepted Answer

You can use your secure Aircart-issued payment card to pay. The transaction will be securely authorised by our systems in real time. The card will have been included in your Activation Kit.

Question 18

How do I take a picture of the receipt when prompted?

Accepted Answer

Before leaving the store or car park, you will be prompted to upload an image of the receipt.

When taking the photo, frame the entire receipt from top to bottom. The details that must be included are: store name, product details, total paid, date, time.

If the receipt is too long, you may carefully cut the receipt in half and upload a side by side image.

Question 19

Do I give the store receipt to the customer?

Accepted Answer

No. The receipt acts as a contractual document between Aircart and the retailer and must not be given to the customer.

Customers receive an email receipt from Aircart.

We ask that you hold onto the receipt for one week in case of any disputes or if we require any specific details.

Question 20

I've finished shopping, now what?"

Accepted Answer

Once you finish shopping, tap "Open navigation", and drive to the customer's delivery address.

Question 21

Nobody is home to accept delivery, what do I do?"

Accepted Answer

Please make every effort to contact the customer or someone at the delivery address who can accept the order.

If the customer is not home, we ask that you wait up to 10 minutes before leaving the order in a safe and secure place. If leaving the order in a safe and secure place, we ask that you take a photo should any issues arise.

Question 22

When do I receive my earnings?

Accepted Answer

Your earnings will be automatically deposited into your nominated bank account 48 hours after you have completed an order.

Please note: You will need to verify your account before you receive earnings by providing our transaction partner with required details. This can be done within the account seciton of the shopper app.

Question 23

How do I verify my account to receive earnings?

Accepted Answer

Tap your profile image, then "Verify" and follow the prompts.

You will be required to verify your identity and submit information. If you experience issues verifying your identity, please contact support@aircart.com.au.

Question 24

How do I turn off notifications for new orders available in my area?

Accepted Answer

To stop receiving order notifications, log out of your session on the app.

To receive notifications and view orders available nearby, log in to the app.

Question 25

How can I contact Aircart shopper support?

Accepted Answer

You can contact Aircart shopper support at support@aircart.com.au.

Question 26

What precautions should I take against COVID-19?

Accepted Answer

Wear safety equipment: always wear a mask when required by law and carry disinfectant with you, ensuring you sanitise your hands before shopping, after shopping, and after delivery.

Adopt correct hygiene standards: before and after each order, wash your hands thoroughly with soap and water or with an alcohol-based disinfectant gel. Avoid touching your eyes, nose and mouth if your hands are not clean

Clean Kit: Pay attention to the hygiene and cleanliness of your clothing, phone and other resources you use. Clean them with disinfectants regularly.

Keep a safe distance: always keep a safe distance from others of at least 1.5 metres. This applies when shopping and when delivering orders.

Protect Others: Always cover your nose and mouth with a tissue or your elbow when coughing or sneezing, and immediately throw away the tissue after using it.

Take the right precautionary measures: Take your temperature regularly and do not log in if you feel any of the following symptoms:
• Loss or change in sense of smell or taste
• Fever
• Chills or sweats
• Cough
• Sore throat
• Shortness of breath
• Runny nose

Shopper FAQs